Last updated: November 12, 2026
How long does shipping take?
Orders are normally processed in 1–2 business days. Standard Shipping after shipment is estimated at 4–6 business days. Weekends and U.S. federal holidays are not business days. Delivery dates are estimates.
Is Standard Shipping free?
Yes. Standard Shipping within the United States is free.
How do I track an order?
Tracking information is sent to the order email after shipment when it becomes available.
Can I change or cancel an order?
Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed.
How do returns work?
Request a return within 30 days after delivery. Eligible products must be unused, in original condition, and in original packaging. Provide the order number or proof of purchase. brumate pays eligible return shipping and provides instructions or a prepaid label.
When will I receive a refund?
After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. The bank or payment provider may need additional posting time.
What if an item is damaged, missing, or incorrect?
Contact us with the order number and photos of the product, packaging, and shipping label. We will review the issue and explain the available resolution.
Which payment methods are accepted?
Only methods displayed at checkout are accepted. No digital wallet is currently enabled. The Payment Policy contains more information.
How do I contact brumate?
Email Support@brumateelife.com, call (715) 483-9930, or write to 863 State St, Bowling Green, KY 42101, United States.