Refund Policy

Last updated: November 12, 2026

This Refund Policy applies to purchases from brumate in the United States.

30-day return window

You may request a return within 30 days after the product is delivered. To be eligible, the product must be unused, in its original condition, and returned with its original packaging. Please provide the order number or other proof of purchase when contacting us.

Starting a return

Email Support@brumateelife.com or call (715) 483-9930. If the return is eligible, brumate will pay the return shipping cost and provide return instructions or a prepaid return label. Please do not send a product to the store address without receiving return instructions first.

Damaged, missing, or incorrect items

Inspect the shipment promptly. If an item arrives damaged, is missing a component, or is not the item ordered, contact us with the order information and clear photos of the product and packaging so we can review the issue and arrange an appropriate solution.

Refunds

After the return is received and approved following inspection, the refund will be issued to the original payment method within 10 business days. A bank or payment provider may require additional time to post the credit. If more than 15 business days have passed since we approved the refund, contact us.

Order changes and cancellations

Contact us as soon as possible if an order needs to be changed or canceled. We will try to help before shipment, but a change or cancellation cannot be guaranteed. Once an order has shipped, the return process above applies.